Shipping Policies & Guidelines

Learn about the shipping procedures, packaging standards, and how to purchase packaging materials for a seamless order fulfillment experience.

Shipping Guidelines

Our shipping guidelines provide essential information on how to properly prepare and ship orders to customers. These guidelines ensure timely delivery and compliance with marketplace standards.

Shipping Standard Operating Procedures (SOPs)

Packaging SOP

Detailed guidelines on product packaging to ensure safe and secure deliveries.

Shipping Weight Policy

Information on weight limits, shipping rates, and handling oversized items.

Shipping SOP

Step-by-step instructions for handling and shipping customer orders efficiently.

Delivery FAQ

Frequently asked questions about Xhawi delivery.

Seller Return Process

Procedures for handling customer returns and managing seller responsibilities effectively.

Shipping Rates & Fees

Details on shipping charges, applicable fees, and how costs are calculated for sellers and customers.

Packaging Materials

Order Forms for Packaging Material

Download and fill out order forms to purchase approved packaging materials.

Download Form

Need More Information?

Contact us at care@xhawi.com