Explore the complete set of policies, guidelines, and forms that support smooth operations for sellers on our marketplace.
Eligibility, conditions, and steps for returns and refunds.
The rules for shopping on Xhawi to ensure a safe and fair experience.
Guidelines on how you can return items and receive refunds for a smooth shopping experience.
When and how payouts are made—transparent and on time.
How taxes are applied to your sales and payouts, keeping everything compliant and transparent.
Quick answers to the most common seller questions.
Who to contact, SLAs by severity, and escalation paths.
Step-by-step workflow from request to resolution.
Eligibility matrix, documentation, and timelines.
Contact us at care@xhawi.com